Quality Control

Quality Control

Our advanced quality control initiatives include the implementation of advanced inventory management strategies, which support the accuracy and execution of incoming and outgoing inventory and increase operational efficiencies.

Our certified technicians pre-sort and record the manufacturer-issued part and serial number for every product we intake, and then assign it a unique corresponding MasterWorks number. This custom developed system of tracking guarantees your renewed product can easily be traced back to the manufacturer.

Master DoubleCheck Guarantee

Quality Guarantee on Preowned Systems & Parts

Every part, system and product that we intake, whether it be factory-sealed, demo or "as-is," must all adhere to the same quality standards. Each incoming item is inspected, tested and double checked by our certified technicians, before it is resealed and shipped to you.

If your order is not inspected and tested properly:

  • We will waive the restocking fee(s)
  • Overnight you a replacement
  • Waive the shipping fee(s) associated with the RMA

Master TripleCheck Guarantee

Configure to Order Quality Guarantee

Our certified technicians inspect, test, and triple-check every configure-to-order (CTO) against a suite of up-to-date software, ensuring the solution you need is delivered correctly.

If your order is not inspected and tested properly:

  • We will waive the restocking fee(s)
  • Overnight you a replacement
  • Waive the shipping fee(s) associated with the RMA
  • Upgrade your order to a free 2-year extended warranty
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